Frequently Asked Questions

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In nearly every state it is the responsibility of the provider to submit a record of your course completion to the state’s CE regulator. Except for those states mentioned below, we will be notifying the state on your behalf.

Residents of Alaska, Louisiana, Montana, Nebraska, New Mexico, and Oregon:

Be aware that there are several states which require some element of filing on the student’s part. If you are licensed in one of these states be sure you are aware of and have filed the appropriate paperwork with the state.

No. NetStudy is pleased to announce that the entire course catalog can be completed entirely over the Internet.

Yes. InsuranceStudy.com, a subdivision of Net Study, LLC, has been approved as a certified insurance continuing education provider in all 50 states and Washington D.C. for over ten years. We are also an approved sponsor with the Certified Financial Planner Board of Standards.

Correctly answering 70% of the questions for the course is considered a passing grade.

NetStudy.com was built with transaction security. Any connection with user information is encrypted for your protection. Please refer to our Privacy commitment for more information.

On average, credits are processed within 3-5 business days. Rush processing will guarantee that your credits are processed within 1 business day. If after one week your transcript does not reflect your course completion, please feel free to contact our support team to determine if there are any issues that need additional attention.

Sometimes the state may need additional time to update their records. You may contact our support team at anytime to determine the status of your course. We will be able to provide you with a date and time that the records were sent to the state.

It may also be the case that while a course was successfully passed and completed, our office is still waiting on the receipt of additional paperwork such as an Affidavit of Personal Responsibility or Proctor Form. We are not allowed to process your credits with the state until that paperwork has been received and filed with your course record. If you were prompted to complete additional paperwork during the course and have yet to turn that in, please be sure to get that to our office as soon as possible so that we may file your credits with the state.

Close your browser and open it again. Go to NetStudy.com, log in, and select "My Courses" in the right-hand menu. You can then choose to continue your course. The course will resume where you were disconnected. Coursework is presented and saved in a module-by-module basis. Your course will be saved from the last completed module in the course.

It is a regulatory requirement that final exams be completed in one sitting. You will need to close your browser and open it again. Go to NetStudy.com, log in, and select "My Courses" in the right-hand menu. You can then choose to continue your course. Use the continue button to advance to the point where the exam begins. Unlike the course which resumes where you were disconnected, the exam will be restarted with a new randomized test.

Each state determines the requirements for an online exam. You will be notified on both the rules page of the course material and also just prior to taking the exam if a monitor/proctor is required in your state.

Each state defines this term in a slightly different way and you should always check with the specific rules of your state as to who may monitor/proctor an exam. A general rule of thumb is that a disinterested third party would be an individual that is not related to you and not an immediate supervisor or employee of yours. It should be someone with no potential gain or loss with regard to the success or failure of your exam results.

Once your course has been processed with the state, a Certificate of Completion will be available in your “My Courses” section of your account. Should you need any assistance you may contact our customer support team and they will be able to email you a duplicate copy as well. NetStudy will not charge for additional certificates.

InsuranceStudy.com and NetStudy.com are the same company. NetStudy, LLC began back in 1998 as an internet company for the delivery of professional online education. InsuranceStudy.com was developed as the insurance branch of that company and was the primary focus of the organization for over ten years. In 2010 there was an internal restructuring which led to two major decisions. First, the website underwent a major redesign with updated technology and a strong focus on user friendliness and speed. Secondly, the decision was made to go back to our roots providing professional online education in multiple verticals. At NetStudy.com you can expect the same level of customer service and quality products as InsuranceStudy.com has provided for the last decade.

We encourage students to complete a survey and fax or email a copy to our support team. We truly love to hear your feedback and are constantly making changes and upgrades to the way our system works based on the input provided to us by our students. A survey is available at the end of each course or you may download a copy here.